Shop Policies
At Culte du Cuir, I want to provide you with an easy, comfortable shopping experience; it is my hope that you come back to the shop again and again, and I'm committed to doing everything possible to build a lasting relationship. A big part of that effort includes ensuring that the store policies are fair, clear, and transparent. Below you’ll find a list of all policies. If you can’t find the information you’re looking for - please don’t hesitate to contact me today; I'm here to help!
PROCESSING
Culte du Cuir products are made to order; here's what that means for you!
Cost Reduction - Unsold items are costly for businesses (and so for customers); using a made to order process allows me to both provide more personalized, bespoke pieces, made to your specifications; it also reduces waste and the cost associated with it.
​
Reduction of Environmental Impact - When you make a purchase from Culte du Cuir, you can rest assured you're supporting a sustainability focused, environmentally conscious business. The made to order process helps me provide you with superb products without causing unnecessary harm to the environment.
​
Around 85% of all textiles produced by the fashion industry end up in landfills, making it a major contributor to environmental damage - in fact, one in every five items produced by the fashion industry reaches landfills without being worn even once! Culte du Cuir only puts an item into production when an order is made, avoiding textile waste from overproduction. ​
​
Production Time - Each product is handcrafted by me - I base my production time on current order volumes and update them as needed. You can find the current production time estimate on the home page and product page banner - simpler/smaller pieces normally fall on the shorter side of the estimate, however if order volumes are high, it may be a few days before I'm able to start on your piece.
I do my best to get orders produced and out to you as quickly as possible, while producing items in the order that they were received and giving it the attention to detail it deserves - it's then shipped direct to you from the U.S.; shipping estimates and additional information can be found in the next section.​
​
SHIPPING
What you can expect:
Shipping Estimates
Shipping Estimates - Belts and bags are shipped via USPS Priority mail, which takes 2-3 business days. I ship most items within 24 hours of completing them - I ship primarily Monday-Friday (although I work on production 7 days a week).​
​
Jewelry pieces are shipped via USPS First Class mail and may take a few more days to arrive. ​If you need something sooner, I can ship priority mail - this is typically a $5 surcharge. Just reach out to me if you need a jewelry piece expedited!
​
My website is set up only for US orders at this time, however, I do ship internationally. Please see the 'International Orders' page for additional information as well as shipping quotes and a simple order form. If you have any questions on international orders that aren't answered on that page - don't hesitate to reach out to me; you'll receive a prompt and thorough response!
​
RETURN POLICY
Ensuring products meet or exceed your expectations
As each piece is made-to-order, returns are not accepted unless an item arrives damaged or incorrect. If an item has a defect, a replacement will be produced and sent out quickly.
However, my service is not complete once a piece has been shipped. As a small artisan, I don't consider an order fulfilled until you receive your item and are thrilled with your purchase. If you're unhappy, for any reason, please reach out to me; I would be sincerely grateful for the opportunity to address and correct any issues or concerns you have, and I can guarantee a resolution.​
